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Personal hotspot connection

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mcube
Level 1: Joiner
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on ‎09-02-2021 18:10

on ‎09-02-2021 18:10

I am trying to hotspot my other phone with my new iPhone but it does not want to connect.It sends me to the website www.o2.uk./iphonehelp/modem And when I go the website it says error
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MI5
Level 94: Supreme
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on ‎09-02-2021 18:57

on ‎09-02-2021 18:57

@mcube 

You don't have iData enabled on your account.

You'll need to call customer service to activate it.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144086 Posts
  • 634 Topics
  • 27591 Solutions
Registered:

on ‎09-02-2021 18:57

on ‎09-02-2021 18:57

@mcube 

You don't have iData enabled on your account.

You'll need to call customer service to activate it.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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