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Pending traction

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Chels22
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on ‎08-07-2021 22:24

on ‎08-07-2021 22:24

I recently upgraded my phone - the remaining bill for my old phone was paid off by 02 however there is still pending traction in my bank, even though it states on my billing account that it has been paid? Will the money be taken out of my account?
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MI5
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on ‎08-07-2021 22:49

on ‎08-07-2021 22:49

As it's pending it means it hasn't been claimed by O2 @Chels22 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎08-07-2021 22:29

on ‎08-07-2021 22:29

@Chels22 

The payments will still be taken for your upgrade, so that's maybe what's showing on your account? 

No payments will be taken for your previous contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Chels22
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on ‎08-07-2021 22:34

on ‎08-07-2021 22:34

The amount that it shows is the same amount that I was paying for my previous contract and not the amount that I am now paying for the upgrade?
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MI5
Level 94: Supreme
In response to Chels22
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on ‎08-07-2021 22:49

on ‎08-07-2021 22:49

As it's pending it means it hasn't been claimed by O2 @Chels22 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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