Payments

[Kebby87]

Due to unforeseen circumstances I need to have my monthly payments reduced?

[MI5 · Accepted solution]

@Kebby87 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[Bambino]

@Kebby87 This is not O2. This is a customer community.

You need to speak to the Payment Management Team on 0800 902 0217, but not today.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

[Huh_u_exist]

You can go in your account through the app or online and change your tariff to a cheaper one if this helps