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Payment

Gabi28
Level 1: Joiner
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Hello! I am writing to you because on December 2 I paid for the subscription for the phone the next day on December 3, after you took the same amount that I paid on December 3, I would like you to return it to my account Thank you for your understanding, please give an answer I'm waiting

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madasaf1sh
Level 61: Brainiac
  • 4433 Posts
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Registered:

@Gabi28 

 

This isn't customer services, and if you pay by Direct Debit normally, but paid by Card 7 days prior then the direct debit will still be taken. 

 

To get a refund you will need to speak to customer services If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they may be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
  • 4433 Posts
  • 29 Topics
  • 1240 Solutions
Registered:

@Gabi28 

 

This isn't customer services, and if you pay by Direct Debit normally, but paid by Card 7 days prior then the direct debit will still be taken. 

 

To get a refund you will need to speak to customer services If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they may be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
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