Payment overdue email incorrect

[Harries]

I have received several emails saying my payment for Dec is overdue - bank statement showing it was paid correctly on the 20th Dec as agreed in contract?

[jonsie]

A couple of posts today about this

Maybe an issue with the payment system

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[MI5]

@Harries 

Quite a few customers have reported issues with payments due on the 20th.

Must have been a glitch in the system on that day.

[Harries]

My payment has been taken correctly on that day (bank statement proves) but now O2 threatening to sanction / reduce my account?

[pgn]

Is the e-mail genuine? This could be a scam phishing thing, thinking about it @Harries - nothing to do with O2.

Could also be related to the move of accounts from Legacy to new 360 back-end billing system, this really impacts MyO2 appearance and operation.