Paying phone bill, can’t receive security text to log in and pay because I’m abroad

[Krisali135]

Hi, I’ve got an email to pay monthly bill before next 2 days otherwise I will be charged extra. I’m currently on holiday in Australia so cannot use O2 calls and texts - I’m trying to log in and pay my bill however as part of security checks O2 are sending a pin to my number for me to enter. But I cannot receive this, can you please help as I want to pay this bill asap but cannot complete that security check. Are there other ways around this?

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2 

Free overseas number in above link

Or use Skype to call free 0800 numbers

Guide: A Guide to Skype 

[Bambino]

@Krisali135 When you speak to Payment Management you might want to discuss setting up a Direct Debit to avoid this happening in the future.