Paying final bill

[JamesB1]

Hey all,

I've been getting some emails/texts/phonr notifications in regards to a final bill I need to pay. The bill isn't for much but I'm having some difficulty actually paying it. My Account on the site doesn't list anything in regards to a bill to be paid and my O2 App (on my old phone) only links me to the same site, which has the previously mentioned issue.

Ideally I want to pay my bill online and have it sorted, but I feel like I'm going in a loop here following links to my account to find no obvious direction. If a call is needed then that's fine, but just thought I'd see if I can resolve it this way first.

Can someone help me out with this? 

[MI5 · Accepted solution]

@JamesB1 

Probably best to call.

All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.