Paying bill on O2 apo

[Gordy]

I've been trying to pay my bill since yesterday. To start with it kept saying the app wasn't available to use right now I tried again a few hours later and the app was ready to use. I then tried to pay my bill on the 14th March, everytime I tried to pay it, it kept saying it was paid which I knew it definitely haven't paid it. The only other option it gave me was do I want to make a payment towards my next bill? No i want this bill paid first obviously

[MI5 · Accepted solution]

@Gordy all ways to pay here 

https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/ba-p/1014090 

If you are still having problems call customer service on 202

[Anonymous]

Might be a glitch in the system but call customer services as advised & they can override the system 

[EmilieT]

Good morning @Gordy, and sorry to hear you were having some difficulties using the app! I was wodnerinf if you'd managed to get it sorted over the weekend?

[Gordy]

The payment was taken today. I've realised that you shouldn't pay the bill if it's the weekend due to the banks being shut. The dd was in place which is why it said paid.thanks Emilia.

[EmilieT]

Good to hear it's all sorted @Gordy , and thanks for updating us as well. 

[Andy83]

Funnily enough I've been having the same problem with the app regarding paying my bills, I normally do it on my payday so I kind know how much I have left for the rest of the month. And it's always saying paid the day my bill arrives which is the 19th, hopefully there will be a fix soon

[Anonymous]

It always says that at least a day or 2 before the DD is taken. Not a glitch or a big problem

[MI5]

Or pay it 4 days after when you get the reminder because O2 have failed to call the direct debit..... Again !!