Password

[JohnBoy1]

I have tried 5 times to get to my account but it keeps saying my password is wrong which I have had for about 6 years now. Can anyone help please

[Cleoriff · Accepted solution]

@JohnBoy1 

You can reset your own password via My O2 under the section 'Forgotten password' http://www.o2.co.uk/myo2

However if you want to keep your old password then you will need to ring customer services and see if they can reset it https://www.o2.co.uk/contactus

Best of luck and welcome to the forum

[TallTrees]

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@JohnBoy1 wrote:

I have tried 5 times to get to my account but it keeps saying my password is wrong which I have had for about 6 years now. Can anyone help please

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Hello @JohnBoy1 

This happens to me not on o2 but elsewhere.  If I really want to keep my old password I use a reset once use that and then reset back to my old password.  

Don't know if that is ok with o2 but it works elsewhere.  Having said that an update can never be a bad thing and I generally move on!

Best of luck and good wishes TallTrees

[EmilieT]

Good morning @JohnBoy1 , I was wondering if you got a chance to read through the advice above over the weekend? How are you getting on with you password issues?

[JohnBoy1]

Thanks for all the help . It worked great

[EmilieT]

That's good to hear @JohnBoy1, thanks for coming back and letting us know 

[Jenny105]

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@JohnBoy1 wrote:

I have tried 5 times to get to my account but it keeps saying my password is wrong which I have had for about 6 years now. Can anyone help please

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I have sometimes changed my password with 02 , only to find the new one isnt accepted immediately after .   If thats the case when you try let us know here.

You can change your password , then soon after change it back to what you had before. I believe 02 allows this .