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JohnBoy1
Level 1: Joiner
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I have tried 5 times to get to my account but it keeps saying my password is wrong which I have had for about 6 years now. Can anyone help please

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Cleoriff
Level 94: Supreme
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@JohnBoy1 

 

You can reset your own password via My O2 under the section 'Forgotten password' http://www.o2.co.uk/myo2

 

However if you want to keep your old password then you will need to ring customer services and see if they can reset it https://www.o2.co.uk/contactus

 

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122363 Posts
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Registered:

@JohnBoy1 

 

You can reset your own password via My O2 under the section 'Forgotten password' http://www.o2.co.uk/myo2

 

However if you want to keep your old password then you will need to ring customer services and see if they can reset it https://www.o2.co.uk/contactus

 

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
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TallTrees
Level 49: Rootin' Tootin' 
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@JohnBoy1 wrote:

I have tried 5 times to get to my account but it keeps saying my password is wrong which I have had for about 6 years now. Can anyone help please


Hello @JohnBoy1 

This happens to me not on o2 but elsewhere.  If I really want to keep my old password I use a reset once use that and then reset back to my old password.  

Don't know if that is ok with o2 but it works elsewhere.  Having said that an update can never be a bad thing and I generally move on!

Best of luck and good wishes TallTrees



HAPPINESS IS BEE SHAPED

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EmilieT
Former Staff
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Good morning @JohnBoy1 , I was wondering if you got a chance to read through the advice above over the weekend? How are you getting on with you password issues?

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JohnBoy1
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Thanks for all the help . It worked great
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EmilieT
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That's good to hear @JohnBoy1, thanks for coming back and letting us know  slight_smile

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Jenny105
Level 15: Gaining a Reputation
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@JohnBoy1 wrote:

I have tried 5 times to get to my account but it keeps saying my password is wrong which I have had for about 6 years now. Can anyone help please


I have sometimes changed my password with 02 , only to find the new one isnt accepted immediately after .   If thats the case when you try let us know here.

 

You can change your password , then soon after change it back to what you had before. I believe 02 allows this .

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