PAYG - Pay Monthly

[dcm85]

Hey,

I have just moved over from PAYG to Pay Monthly, the My O2 and and account still says I’m on PAYG - will this just change on its own? 
I was also sent a link to choose between 6 months free Apple Music, Amazon Prime or Disney Plus but as, according to My O2, I’m still PAYG, I am not able to access this link.

i have tried speak to support on chat and over the phone but I’m getting absolutely nowhere. Can someone on here please help?

[Bambino]

@dcm85 How long ago is 'just'? This is a customer community. We have no access to anyone else's account. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5]

@dcm85 

You'll probably find that you need to set up a new MyO2 with a different email address for the contract account.