PAC

[Purple-28]

I just received my new phone from O2. I'd like to switch my number from the current provider to O2. Please could anyone tell me the process? Thanks

[Cleoriff · Accepted solution]

Hi @Purple-28 

Follow the advice here

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form 

https://www.o2.co.uk/help/account-and-billing/switch 

[Purple-28]

Thank you for the quick response Cleoriff!

By filling in the form in the following site:

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form

this means that I don't need to do anything else for this switch to O2? 

Also, when the process is complete, then I will have my current mob.number totally moved to the SIM I received from O2?

[Cleoriff]

@Purple-28 

Yes you will, bearing in mind we are approaching the weekend so it won't be immediate.

To assist you I'll tag one of our account advisors @O2Lisa who will be on at 8am tomorrow morning. She may be able to help the process along more quickly.

Pop back to the thread as she will be sending you a private message in the morning.

[O2Lisa]

Morning all, happy Friday 

Thanks for the tag @Cleoriff, I'll message you privately @Purple-28 and get it sorted for you 

[Cleoriff]

Thanks @O2Lisa 

[Purple-28]

Hello,

Please could anyone tell me when the switch of my number to O2 will take place?

Thank you

[Cleoriff]

@Purple-28 

You need to reply to the Private message @O2Lisa sent you. You will find it here...top right hand side of the page.