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Overcharged

Saradeepika
Level 1: Joiner
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Registered:
I need help and need 2 speak with someone directly I need someone 2 call me been trying to call for almost 2 weeks and it says it can't connect the call. You've taken 83.00 and 54.00 leaving me short to pay Bill's requested to pay it at a later day and due to covid 19 I wouldn't be getting paid as I self isolated and hadn't gone to work leaving me short on Bill's.
Message 1 of 7
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O2Jennifer
O2 Support
O2 Support
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@Saradeepika wrote:
I need help and need 2 speak with someone directly I need someone 2 call me been trying to call for almost 2 weeks and it says it can't connect the call. You've taken 83.00 and 54.00 leaving me short to pay Bill's requested to pay it at a later day and due to covid 19 I wouldn't be getting paid as I self isolated and hadn't gone to work leaving me short on Bill's.

Hi 

 

Keep trying 202, the cutomer service team will help.

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Message 2 of 7
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Saradeepika
Level 1: Joiner
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I have tried this
Message 3 of 7
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Saradeepika
Level 1: Joiner
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Noone is answering I've done this2 weeks in a row this is terrible service .
Message 4 of 7
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Saradeepika
Level 1: Joiner
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I need you to get someone to call me so can you do this I have tried for 2 weeks now
Message 5 of 7
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gmarkj
Level 66: Unequalled
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Registered:
this is a community for customers in the most @Saradeepika, so no one here has access to your account or can get o2 to call you.
You need to keep trying - the link below shows all the ways to try:
https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413/highl...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 6 of 7
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jonsie
Level 94: Supreme
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Registered:

No one will call you back

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Message 7 of 7
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