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Out of data

steve29sm
Level 1: Joiner
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on ‎06-12-2024 16:48

on ‎06-12-2024 16:48

we have been into store today and changed tariff. However we are now home and the app says neither of our phones have a data. 

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Enlli
Level 69: Guiding Light
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on ‎06-12-2024 16:51

on ‎06-12-2024 16:51

It takes time for the App to sort itself out.

Try

 

https://accounts.o2.co.uk/signin?

Do you have data on the phones?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎06-12-2024 16:52

on ‎06-12-2024 16:52

@steve29sm 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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on ‎06-12-2024 16:55

on ‎06-12-2024 16:55

@steve29sm 

 

Go onto the website and it will show one as no data and then use the arrows under the allowances and it will show the new tariff, this will then move to the correct one on your next billing date...

 

This happens every time we upgrade or switch up...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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