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Ordering

Aj_1997
Level 1: Joiner
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What’s the point of pre ordering the new iPhone if you don’t receive it on the day it’s promised 

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jonsie
Level 94: Supreme
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You're not alone

You must be aware Apple iphones are in very short supply

Pre-ordering unfortunately has never been a guarantee, merely a lottery

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Enlli
Level 69: Guiding Light
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Depends on which model which memory and which colour you have chosen against what Apple has supplied. Someone with a different choice may get theirs first as it is what has come in with the first batch

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
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