Ordered new phone

[Chris9]

I ordered a new phone, got a tracking number for uk mail and it says shipent delayed please contact the deliverer can someone help?

[jonsie]

Sounds like it's out of stock. Call O2

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[O2Kurt]

You'll need to contact cx services to find out.
see below forum, most people have had joy phoning 1st thing or using the Skype line.

Kurt

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...