Ordered a new SIM, got Order Number, but no Email Confirmation

[K-J-W1996]

Hi,

So I I'm upgrading my SIM from PAYG to Pay Monthly Unlimited Data Plus. I made the order via My O2 app, got the Order Number, but no Email Confirmation as stated. Is this a bug? Would I still get my SIM? I don't know what happened??? Nothing pops up in Track my Order either, so IDK if I have to fill out another form or not 🤷‍♂️

Kind regards,

Kyle Wright 

[MI5]

@K-J-W1996 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Guide: How to find help & contact O2