Ordered a New SIM

OH_97 · ‎21-08-2024

Hi there,

I ordered a new SIM but it has not arrived and it has been over 3 working days now. Would you be able to help locate it? I lost my phone so can not use verification via that phone.

The number associated with the SIM is ***********.

Thank you,

Olivia

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

MI5 · ‎21-08-2024

@OH_97

You need to report the loss.

Guide: Lost or Stolen O2 Device? - How to Report it

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎21-08-2024

@OH_97

to add it can take 5-7 working days to get a new sim in the post , you are at the mercy of Royal Mail.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

O2

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