cancel
Showing results for 
Search instead for 
Did you mean: 

Order tracking just showing "oops - something went wrong"

SavageR
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Order a new phone via upgrade, I am trying to see where my order is but the tracking page just loads with a message of oops - something went wrong > There's been a slight problem. Don't worry, we've got our best technicians on the case, so make sure you come back soon.

 

It's been this way for over 12 hours now, what is happening with my order and this page\information being resented again 

Message 1 of 15
3,250 Views
14 REPLIES 14

KSL30
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Same for me and no help when contacting O2 either

 

Message 2 of 15
2,438 Views

SavageR
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Yeah i have tried the online chat, just goes around and around with at best a "everyone" is busy! 

Message 3 of 15
2,433 Views

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

Known issue currently. It is being looked at @SavageR @KSL30 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 15
2,432 Views

SavageR
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Just had an email so say it's been dispatched but it's missing some information.. so for information for everyone seeing this and guessing.. The tracking number on the emailis a DPD tracking number, and for myself at least it's on route to the local DPD office and will be with me tomorrow and i will get an hour delivery slot by 11am tomorrow. 

Message 5 of 15
2,408 Views

KSL30
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

When I enter the DPD tracking number ....that doesn't work either . On the app or on the website.

Message 6 of 15
2,391 Views

SavageR
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

worked for me, UK based. 

Message 7 of 15
2,364 Views

danham
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Same for me since yesterday, I ordered iphone 15 and trying to find out when ill get it and have no idea, nor had a dispatch email as of yet and I originally thought it will come tmr as I pre ordered. Who knows

Message 8 of 15
2,356 Views

madasaf1sh
Level 78: King of Kings
  • 12016 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@danham 


The dispatch email, can come any time until later tonight... slight_smile 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 9 of 15
2,351 Views

danham
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Yep just got it abt 10 mins ago so im happy lol slight_smile 

Message 10 of 15
2,342 Views