Can anyone help, I put an order through with O2 Open (with NHS discount) and it all went through, bank details entered, one-off payment taken, and code accepted, etc. At the very end, it said there was an error. When I rang the O2 helpline they say there is no order in the system, but I've been emailed the legal documents and as I say, the one-off payment has been taken.
The lady I spoke to firstly said I may need to speak to the O2 Open team, and tried getting me a number for them, but then said I would need to speak to my HR team in work which doesn't sound quite right.
Does anyone know the contact details for the O2 Open support ?
You just need O2 customer service, but finding someone who knows what they're doing is a challenge these days.
You do not need to speak to your HR nor "anyone" from O2 Open as the order goes through the O2 system just the same as any order does.
As you have the emails, you should have an order number to give them?
Hi @Dunkwelly did you manage to sort this out?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
Track usage, upgrade and get support with the My O2 appDownload My O2