Online account

[Bethanyellis]

Hi, I am wanting to order a new phone however my account is linked to my old address it says to change this on my online account not the app but when I try to log on it comes up that the account doesn’t exist. I would like to know how to delete my account and start a fresh one with my new address so I can order my new phone 

[TallTrees · Accepted solution]

Hi there @Bethanyellis 

Welcome to the o2 Community Forum

It may be that you will need to contact O2 customer services to sort this out

they are on Social Media here: 

If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
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