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Old phone

ScottM30
Level 1: Joiner
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Hi, so I’ve had an email saying I owe £34 for an account I had maybe 5 years ago maybe even longer. Have tried the phone number to sort it out, but was in a queue for half an hour and gave up. I have no idea what my email or phone number was at the time and I don’t even know what I’m paying for exactly. I cancelled whatever bill I was paying a few weeks ago on online banking and it said my last payment was around 2017, so I assumed it would be no issue cancelling. There seems to be no helpline whatsoever as I can’t log in to my o2. Please help anyone 

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MI5
Level 94: Supreme
  • 123852 Posts
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@ScottM30 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123852 Posts
  • 611 Topics
  • 20048 Solutions
Registered:

@ScottM30 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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