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Obtaining my old phone number

Reece4
Level 1: Joiner
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Registered:
Hi,

I have just purchased a new phone with a new sim contract with o2, and therefore I have received a brand new phone number.

However the last phone I had was still an o2 contract but my it was in my mother’s name.

I am wondering is it possible for me to still have my old phone number as opposed to the new phone number I have been provided?

I’ve tried looking online and can’t seem to find anything and I’ve also tried phoning o2 but can’t seem to get through to them.

Thanks.
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MI5
Level 94: Supreme
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Registered:

@Reece4 

You and your Mother need to call O2 together and ask them to migrate your old number to the new contract.

Numbers to call here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120659 Posts
  • 605 Topics
  • 18147 Solutions
Registered:

@Reece4 

You and your Mother need to call O2 together and ask them to migrate your old number to the new contract.

Numbers to call here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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