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O2 website

Trebor160251
Level 1: Joiner
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Registered:

Is it just me or is this website plain unuseable? I need to place a new credit card on file (my last one has run out) BUT the site refuses to recognise my (perfectly legitimate) address using my address first line and postcode AND there is no means of entering it manually...nett result - I cannot pay my bill and neither can I speak top somebody to assist 

And BTW, your Virtual Assistant is laughably and amateurishly useless...

Seems I will be asking for a PAC...

 

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jonsie
Level 94: Supreme
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Registered:

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

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Enlli
Level 66: Unequalled
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We are all customers on this forum, like you so have no way to access accounts.

Have you tried social media

Message O2 on
Facebook (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Agreed the bot is useless

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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jonsie
Level 94: Supreme
  • 93472 Posts
  • 610 Topics
  • 6998 Solutions
Registered:

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Message 3 of 3
343 Views