O2 recycle phone bill

[Sq2]

I recently received an email confirmation saying my o2 recycle was successful and this would show up on my device plan in 10 days. It is still not on my plan. Can this be looked at as I received the email on the 6th June 

[pgn · Accepted solution]

Nobody here on the forum can access your account, @Sq2 - you will need to contact O2 on 202 around 08:15 in the morning, or reach out to O2 Social Media Team on the links just below. Good luck!