O2 open

[Kayphone]

Hi I've signed up to o2 open as I work for an employer on the list. I've been fully verified but it keeps saying I'm not on an o2 refresh plan. Within minutes I have just upgraded my phone and changed to an o2 refresh contract. Hours later and its saying I'm not on a refresh plan even though I've had all my confirmation emails. Anyone know how long it takes or do I need to do something different?

[Cleoriff]

@Kayphone 

You should contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best to call

Guide: O2 Open & Friends and Family discounts - How to sign up 

Edited to add, you are also eligible for Open if you are on a Sim Only plan bought directly through O2.

[Marjo]

Hey @Kayphone , just wanted to check how you're getting on with this. Did you make any progress with your discount since you last posted?