O2 has sent my SIM card to the wrong address twice

[Myu]

My SIM has been sent to the wrong address twice, and I've now ran out of time on my phone to call and have them resend it. I also do not have access to ID, so I cannot go in store to ask for a new one. What can I do? The only way I can get them to resend it is to call...but I can't call...I also can't change what they mistakenly put down as my address, so I can't order a new one, because the address is wrong and needs a phone to accept the verification code...but the code won't come through. 

Is there a way to get the code sent to my email instead?

[MI5]

@Myu 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[jonsie]

Download Skype to call the free numbers

Guide: A Guide to Skype 

Guide: How to find help & contact O2