O2 has sent my SIM card to the wrong address twice

Myu · ‎13-08-2024

My SIM has been sent to the wrong address twice, and I've now ran out of time on my phone to call and have them resend it. I also do not have access to ID, so I cannot go in store to ask for a new one. What can I do? The only way I can get them to resend it is to call...but I can't call...I also can't change what they mistakenly put down as my address, so I can't order a new one, because the address is wrong and needs a phone to accept the verification code...but the code won't come through.

Is there a way to get the code sent to my email instead?

MI5 · ‎13-08-2024

@Myu

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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