O2 app

[Sw25]

Can't seem to sign in to the O2 app to view my billa it's been like this for over a wk now went on to chat been told to uninstall the app and then reinstall it which I did now it was ot lettinge sign in but if I go in the official O2 website it logs me in with my email and password but won't on the O2 app I ND on the app to track my sons usage please get it sorted as people will be due to pay there bills and won't be able because it won't allow u on it and that the only way I pay my bill so now if u don't fix it people will be billed a late payment because the app is not working and iny case I have 3 bills to be paid soon

[Enlli]

See if https://mymobile.o2.co.uk/ lets you view your bill

Not being able to log into the app seem a regular feature at present

[TallTrees]

Hi @Sw25 

It would be wise to find another way to pay your bills if the app is not working properly.

This may help you

Guide: How to Pay Your Bill (Airtime & Device Plans) 

Guide How to Top Up (PAYG) 

or arrange a Direct debit.

Best wishes 

[Oxonian]

@Enlli 

@Sw25 says :-

"...but if I go in the official O2 website it logs me in with my email and password..."

Maybe the OP likes the convenience of the app, but other than that, I cannot see a substantive problem. 

[Enlli]

We are customers here so can't do anything about the App.

App or Web You can only view one account at present. As you have 3 the other 2 will need registering separately with a different email for each

You may need to go through Payment Management

You can get in touch with Payment Management team on 0800 902 0217 

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

As suggested, direct debits would stop all of this messing