Solved: O2 app

danielsmith1980 · ‎22-03-2023

Hi I can no longer sign into there app it’s says that it isn’t available

MI5 · ‎22-03-2023

@danielsmith1980

You need a fairly modern phone as the app isn't supported on older devices due to security reasons.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-03-2023

@danielsmith1980

You need a fairly modern phone as the app isn't supported on older devices due to security reasons.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dave1875 · ‎07-04-2023

I can't log in on the app android but I can on chrome so I messaged 02 on Facebook but I've had 1 reply each day for the last 3 days and I'm none the wiser

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