cancel
Showing results for 
Search instead for 
Did you mean: 

O2 app not working

Tia
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Ok so I changed my password and now I can't log back into the O2 app, anyone else having this issue and/or know the solution to fix it please? Ive tried deleting it and redownloading, turning phone on and off, same with the wifi and it hasnt sorted it, I can log in on my laptop and am 100% certain the username + password is correct. TIA

Message 1 of 9
3,983 Views
8 REPLIES 8

Cleoriff
Level 94: Supreme
  • 122353 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Tia

Have you rebooted your phone? Turned it off and back on? That might fix it....

Veritas Numquam Perit

Girl in a jacket
Message 2 of 9
3,978 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
@Tia have you tried using the old password?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 9
3,978 Views

pgn
Level 74: Whizz kid
  • 35208 Posts
  • 223 Topics
  • 1558 Solutions
Registered:
If on Android, long-press on the app and go into settings and force-stop and then delete the app's cache.

See if that helps...
Message 4 of 9
3,971 Views

Tia
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Yeah I've done all of those, no change
Message 5 of 9
3,964 Views

Tia
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:
yep, i'm certain my new one works however as i've managed to log on on my laptop
Message 6 of 9
3,964 Views

Tia
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Thankyou but its an iphone 5s
Message 7 of 9
3,960 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Do you have an option to log out in the app on an iPhone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 9
3,951 Views

M15
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I found out the issue, thought Id share just in case - I have to emails signed to my account (idk why) I went to O2 they couldn't do anything but they told me to call 202 - I did and they changed my email and gave me a temp password - sorted, although apparently I ordered a bolt on for the travelling which I didn't so now I have to go it and get that cancelled:')
Message 9 of 9
3,896 Views