O2 app not working

[Tia]

Ok so I changed my password and now I can't log back into the O2 app, anyone else having this issue and/or know the solution to fix it please? Ive tried deleting it and redownloading, turning phone on and off, same with the wifi and it hasnt sorted it, I can log in on my laptop and am 100% certain the username + password is correct. TIA

[Cleoriff Level 94: Supreme]

@Tia

Have you rebooted your phone? Turned it off and back on? That might fix it....

[MI5 Level 94: Supreme]

@Tia have you tried using the old password?

[pgn Level 50: Versatile]

If on Android, long-press on the app and go into settings and force-stop and then delete the app's cache.

See if that helps...

[Tia]

Yeah I've done all of those, no change

[Tia]

yep, i'm certain my new one works however as i've managed to log on on my laptop

[Tia]

Thankyou but its an iphone 5s

[MI5 Level 94: Supreme]

Do you have an option to log out in the app on an iPhone?

[M15]

I found out the issue, thought Id share just in case - I have to emails signed to my account (idk why) I went to O2 they couldn't do anything but they told me to call 202 - I did and they changed my email and gave me a temp password - sorted, although apparently I ordered a bolt on for the travelling which I didn't so now I have to go it and get that cancelled:')