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Tia
Level 1: Joiner
Tia
Posts: 5
Registered: ‎08-11-2018

O2 app not working

on ‎16-12-2018 20:08

Ok so I changed my password and now I can't log back into the O2 app, anyone else having this issue and/or know the solution to fix it please? Ive tried deleting it and redownloading, turning phone on and off, same with the wifi and it hasnt sorted it, I can log in on my laptop and am 100% certain the username + password is correct. TIA

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Cleoriff
Posts: 73,461
Topics: 688
Registered: ‎14-01-2013

Re: O2 app not working

on ‎16-12-2018 20:12

@Tia

Have you rebooted your phone? Turned it off and back on? That might fix it....

*The Game Is On*


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MI5
Posts: 88,626
Topics: 536
Solutions: 11,473
Registered: ‎04-04-2012

Re: O2 app not working

on ‎16-12-2018 20:12

@Tia have you tried using the old password?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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pgn
Posts: 7,584
Topics: 100
Ideas: 2
Registered: ‎11-04-2012

Re: O2 app not working

on ‎16-12-2018 20:18

If on Android, long-press on the app and go into settings and force-stop and then delete the app's cache.

See if that helps...
We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
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Tia
Level 1: Joiner
Tia
Posts: 5
Registered: ‎08-11-2018

Re: O2 app not working

on ‎16-12-2018 20:24

Yeah I've done all of those, no change
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Tia
Level 1: Joiner
Tia
Posts: 5
Registered: ‎08-11-2018

Re: O2 app not working

on ‎16-12-2018 20:25

yep, i'm certain my new one works however as i've managed to log on on my laptop
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Tia
Level 1: Joiner
Tia
Posts: 5
Registered: ‎08-11-2018

Re: O2 app not working

on ‎16-12-2018 20:25

Thankyou but its an iphone 5s
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MI5
Posts: 88,626
Topics: 536
Solutions: 11,473
Registered: ‎04-04-2012

Re: O2 app not working

on ‎16-12-2018 20:34

Do you have an option to log out in the app on an iPhone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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M15
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M15
Posts: 2
Registered: ‎18-12-2018

Re: O2 app not working

on ‎18-12-2018 16:48

I found out the issue, thought Id share just in case - I have to emails signed to my account (idk why) I went to O2 they couldn't do anything but they told me to call 202 - I did and they changed my email and gave me a temp password - sorted, although apparently I ordered a bolt on for the travelling which I didn't so now I have to go it and get that cancelled:')
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