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Level 1: Joiner
Posts: 1
Registered: ‎26-11-2019
Accepted Solution

O2 app and account

I recently upgraded my phone and I can access my o2 online but not through the app the other issue is that when I click on my details its sending a security number to a mobile number I've never owned
Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: O2 app and account


Sounds like you need to call customer service to reset your account but you could try deleting, rebooting and reinstalling the app first. 

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 7,440
Registered: ‎18-02-2016

Re: O2 app and account

@Aaron25 did you get a chance to speak to customer services about this one and if so how did it go? 

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