@Kerry20
Unfortunately all we can advise is to contact o2 and they can help all the ways to contact them is here Guide: How to find help & contact O2 and most people me included find X is the best way to go
Good Luck
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
