O2 Recycle £250 Extra Offer

[Mankins76]

Hi all, 

I have upgraded online to the S22 Ultra, and inside the package was a leaflet with the Extra £250 offer when you recycle with O2 recycle, after purchasing the S22 Ultra. 

I have rang my local shop, and asked them if I can trade my old phone in instore, and use the £250 extra offer, and they told me no it has to be done online. I have then rang customer services and they have told me yes you can do it instore. 

I am slightly confused with the conflicting answers, could anyone help me please and shed some light on if I am able to trade in and redeem this offer instore?

Thanks

[madasaf1sh · Accepted solution]

@Mankins76 

You can't do it in store, the device has to be sent to o2 Recycle as per the terms of the offer: