cancel
Showing results for 
Search instead for 
Did you mean: 

O2 Open Discount for MOD - no code

AndyP2609
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I currently have a Blue Light Card as I am employed by the MOD and was told by staff in store that I can get 25% off airtime on my new contract.  I was given misleading information twice by different members of staff at my local store, and when I contacted O2 support (twice, on hold for a total of about 45 minutes) I was told that the only discount they do is with individual employers, with an O2 Open discount code.  I've tried every variation of employee name when requesting the code via 61202 but to no avail.

 

So, essentially, if there is no code I have been missold the phones as I can't get the discount I was promised.

 

So, is there an employee name I can send to 61202 for MOD?

Message 1 of 7
117 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 124059 Posts
  • 612 Topics
  • 20145 Solutions
Registered:

@AndyP2609 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 7
102 Views
6 REPLIES 6

Cleoriff
Level 94: Supreme
  • 107814 Posts
  • 794 Topics
  • 5771 Solutions
Registered:

Hi @AndyP2609 

All information here in this guide. Guide: O2 Open & Friends and Family discounts - How to sign up 

We have had numerous members who successfully apply with the Blue Light Card.

Your HR dept will know the code.

*The Game Is On*

Girl in a jacket
Message 2 of 7
114 Views

AndyP2609
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I'm not confident TBH as I've tried using the text messaging option to find the 5-digit code and nothing works.  I've contacted my HR department but no reply. 

 

Part of the problem with this is that I wasn't told that the discount had to be applied via O2 Open.  I was told in store (twice) that a Blue Light Card discount could be applied  (NOT that a discount could be applied for my company).  

I took out the contract in store because I was told a BLC discount could be applied within 1 month of taking out the contracts.  I found a discount code with BLC but that was NOT for O2 Open, so could not be applied (it was for O2 Refresh, and seems it can only be applied when taking out the new contract via the website).

 

Basically if there is no discount code for my organisation then I was misled about the fact that a discount could be applied.  At no point when taking out the contract was it mentioned that the offer was for my specific employer.

UPDATE: although I am eligible for BLC my employer DOES NOT have a 5-digit code for O2 Open.  Beyond annoyed about this...

Message 3 of 7
105 Views

MI5
Level 94: Supreme
  • 124059 Posts
  • 612 Topics
  • 20145 Solutions
Registered:

@AndyP2609 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 7
103 Views

AndyP2609
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I've sent them a DM on Twitter already 🙂

Message 5 of 7
100 Views

Cleoriff
  • 107814 Posts
  • 794 Topics
  • 5771 Solutions
Registered:

Best of luck @AndyP2609 👍

*The Game Is On*

Girl in a jacket
Message 6 of 7
98 Views

AndyP2609
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks, I'll need it!

Message 7 of 7
95 Views