O2 IMEI issue

[Anonymous]

Hi,

I purchased a used pixel 8 pro yesterday and my SIM card was working for about 2 hours before it went to emergency calls only. I've tried the SIM in another phone so I know that the SIM is ok. 

I've contacted customer services and visited an O2 store and neither have been able to help. It looks like the IMEI was blacklisted in May which is strange as my SIM was working for about 2 hours. What's even more strange is that I can use my EE SIM completely fine in the phone, and can use eSIMs fine as well, regardless of the network. 

I believe O2 may have inadvertently placed an IMEI block on the phone. Is there anyone here who can help please via DM? O2 customer services on the phone and in store customer services haven't been 

[Enlli]

No one here. This is a customer to customer forum with no O2 input.

You bought it secondhand from where? 

Personally I would take it back

[jonsie]

If you bought it from a private seller it's possibly now subject to an insurance scam

As said, take it back