O2 Extras

[PJSL]

I am a recent customer on a 10GB data, unlimited calls and texts deal. When I signed up it stated on the page Disney + on is for six months or if you are not ready to pick now you can select later in the My O2 app. As I was in a rush I did not choose at the time but now I go into the app it only states £2 discount if I sign up to Disney. I have gone through ordering the sim again on the same deal and taken a screenshot of the page where it stated six months on us. Can anyone from O2 help?

[Cleoriff]

@PJSL 

It has to be chosen within 28 days of taking out your new tariff or contract.

Guide: Adding and removing O2 Extras  

[PJSL]

Thanks for the reply. However I did not get an email about extras and I have only been with O2 for just over three weeks. All I have is £2 discount.

[Cleoriff]

@PJSL 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@PJSL 

I'll ask 

@O2Lisa to help in the morning..

[O2Lisa]

Morning guys 

Thanks for the tag @MI5, I'll message you privately @PJSL and get this looked in to for you 

[MI5]

Morning