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Kaka · ‎10-08-2020

Is there a problem with the App? Everytime I try to log in I get a message saying username and password do not match yet I'm using the same details I do for website

MI5 · ‎10-08-2020

@Kaka

Have you tried deleting cache from app then uninstalling before downloading again?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Kaka · ‎10-08-2020

Don't know how to delete cache but I've tried uninstall ING and downloading several times with no success, I'm relatively new to O2 and the app has never let me log in

MI5 · ‎10-08-2020

@Kaka

In that case, I'd call customer service to reset your account.

Numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎17-08-2020

Hey @Kaka did you manage to sort the app problem?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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