on 17-07-2019 09:14
I have the O2 App loaded on my iPhone and it requires a 4 digit PIN to access the account.
When I try to log in using the App it informs me that my PIN has expired.
There is a link which offers the option to "Change PIN", but following that link simply results in the screen looping around back to the original log-in screen where it advises again that the current PIN has expired!!
I have tried deleting the App and downloading again but this has no effect.
What can I do?
Solved! Go to Solution.
on 17-07-2019 09:19
I'd suggest you call customer services to reset your account http://www.o2.co.uk/contactus
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 18-07-2019 15:41
Good afternoon @chedges58, how are you getting on with the app today? Did you get a chance to ask CS to help out, as suggested above?
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on 18-07-2019 16:00
Just a quick note to add that the app updated today for android users and now includes Aura.
on 23-08-2019 13:11
A: Check your O2 account for this information
B: No connection; although every single other function on the phone has a connection