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Level 1: Joiner
Posts: 1
Registered: ‎16-07-2019
Accepted Solution

O2 App Issues

Hi

 

I have the O2 App loaded on my iPhone and it requires a 4 digit PIN to access the account.

 

When I try to log in using the App it informs me that my PIN has expired.

There is a link which offers the option to "Change PIN", but following that link simply results in the screen looping around back to the original log-in screen where it advises again that the current PIN has expired!!

 

I have tried deleting the App and downloading again but this has no effect.

 

What can I do?

Posts: 115,761
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: O2 App Issues

@chedges58 

I'd suggest you call customer services to reset your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: O2 App Issues

Good afternoon @chedges58, how are you getting on with the app today? Did you get a chance to ask CS to help out, as suggested above?

 

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Posts: 84,052
Topics: 580
Solutions: 4,250
Registered: ‎04-01-2009

Re: O2 App Issues

Just a quick note to add that the app updated today for android users and now includes Aura.

Level 1: Joiner
Posts: 1
Registered: ‎23-08-2019

Re: O2 App Issues

Got the new App with Aura which appears to be the most useless innovation ever. It seems to have two responses to any question either
A: Check your O2 account for this information
or
B: No connection; although every single other function on the phone has a connection