Solved: Re: O2 App Issues

chedges58 · ‎17-07-2019

Hi

I have the O2 App loaded on my iPhone and it requires a 4 digit PIN to access the account.

When I try to log in using the App it informs me that my PIN has expired.

There is a link which offers the option to "Change PIN", but following that link simply results in the screen looping around back to the original log-in screen where it advises again that the current PIN has expired!!

I have tried deleting the App and downloading again but this has no effect.

What can I do?

MI5 · ‎17-07-2019

@chedges58

I'd suggest you call customer services to reset your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎17-07-2019

@chedges58

I'd suggest you call customer services to reset your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎18-07-2019

Good afternoon @chedges58, how are you getting on with the app today? Did you get a chance to ask CS to help out, as suggested above?

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jonsie · ‎18-07-2019

Just a quick note to add that the app updated today for android users and now includes Aura.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

JulesC · ‎23-08-2019

Got the new App with Aura which appears to be the most useless innovation ever. It seems to have two responses to any question either
A: Check your O2 account for this information
or
B: No connection; although every single other function on the phone has a connection

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