Re: Number transfer

Jess94 · ‎04-09-2021

Hello!

I have recently joined O2 from Vodafone and transferred my number over.
this appears to have worked however it is still displaying the original number that I was given by O2 in the My O2 app, does anyone know how to change this?

Thanks

madasaf1sh · ‎04-09-2021

@Jess94

It will automatically update usually within 96 hours to your correct number, although sometimes it will be your next billing cycle

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎04-09-2021

@Jess94

It should update as soon as your number ports.

If checking in the app, log out and back in again.

If it doesn't change within 24 hours, call O2 Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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