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Number transfer.

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Soph10
Level 1: Joiner
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on ‎15-06-2021 11:50

on ‎15-06-2021 11:50

I got a break contract out on Saturday and was waiting for my old number to be transferred over to my new sim it was supposed to happen today. My old phone is out of service now but my number hasn’t been transferred?
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MI5
Level 94: Supreme
  • 144299 Posts
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on ‎15-06-2021 11:57

on ‎15-06-2021 11:57

@Soph10 

Keep rebooting your phone.

If nothing has happened in a couple of hours, you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144299 Posts
  • 634 Topics
  • 27660 Solutions
Registered:

on ‎15-06-2021 11:57

on ‎15-06-2021 11:57

@Soph10 

Keep rebooting your phone.

If nothing has happened in a couple of hours, you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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