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Not receiving calls or texts

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anisha
Level 1: Joiner
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on ‎13-01-2023 20:08

on ‎13-01-2023 20:08

not receiving calls or texts

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MI5
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on ‎13-01-2023 20:14

on ‎13-01-2023 20:14

@anisha 

Check you have paid your bill in your MyO2 and also check these guides:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151778 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎13-01-2023 20:14

on ‎13-01-2023 20:14

@anisha 

Check you have paid your bill in your MyO2 and also check these guides:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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anisha
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on ‎13-01-2023 20:24

on ‎13-01-2023 20:24

I haven’t paid it but o2 are aware and will be paying it end of the month but surely that shouldn’t stop me from being able to receive calls and texts 

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MI5
Level 94: Supreme
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on ‎13-01-2023 20:33

on ‎13-01-2023 20:33

@anisha Unfortunately, it will.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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