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Not received message International

Alisa
Level 1: Joiner
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on ‎20-09-2019 17:08

on ‎20-09-2019 17:08

Im not getting my messages from my country
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Bambino
Level 84: Resplendent
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on ‎20-09-2019 17:12

on ‎20-09-2019 17:12

@Alisa  Speak to customer service to see if there is a block on your phone. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
In response to Bambino
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on ‎20-09-2019 17:18

on ‎20-09-2019 17:18

@Alisa 

Make sure the people messaging you are using the correct number format.

They should start your number with 0044 and then remove the first zero, so 00447********

It's always free to receive text messages so no worries about credit or account limits.

Also try turning off your phone and removing the sim card to discharge any static.

Replace sim card before turning phone back on again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Alisa
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on ‎20-09-2019 17:31

on ‎20-09-2019 17:31

It's not working anyways
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Alisa
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on ‎20-09-2019 17:31

on ‎20-09-2019 17:31

Last week was fine
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MI5
Level 94: Supreme
In response to Alisa
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on ‎20-09-2019 17:34

on ‎20-09-2019 17:34

Are these from just one person or many people?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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