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No signal

Magda5
Level 1: Joiner
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Hi, I swap my phone today and I lost signal. From 5 hours I don’t have signal. When I want login to my o2 service I need to put PIN but that’s impossible because I am without signa so I didn’t get any pin. Could you please help me ?

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MI5
Level 94: Supreme
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@Magda5 

Use old sim in new phone or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update 

Any O2 store will also sim swap for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127445 Posts
  • 614 Topics
  • 22131 Solutions
Registered:

@Magda5 

Use old sim in new phone or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update 

Any O2 store will also sim swap for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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