No service on my new SIM card

[Signal12]

I have recently upgraded phones with a 5g SIM card and my number still hasn’t switched over from my old phone

[Cleoriff · Accepted solution]

Hi @Signal12 

Have you done a sim swap? Guide: Sim Swap: a mini guide 2017 update 

If you need any help

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.