No data and can’t make calls

[Ben8172]

I can’t make calls or use my data

[TallTrees]

Hi @Ben8172 

Welcome to the o2 Community forum 

Is it the network?

Guide here

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Is it your phone?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Oxonian]

@Ben8172 

You have been asked by @TallTrees :-

"Is it your phone?". 

It is hard to help without knowing more about your problem, but a start would be for your to try your SIM in a different handset ; and to try a different SIM, maybe a PAYG SIM, in your handset. That will hopefully enable you to narrow down the SIM or handset question.

If you can describe the problem in more detail, maybe we will be able to give you more help.