No Double Data or faster broadband speed

[TonyLfc]

As an existing virgonmedia customer I took a New O2 sim last week but have still not had the O2 double data or any notification from virgonmedia about upgrading my broadband.

Who do I contact

Thanks in advance

Tony

[MI5 · Accepted solution]

@TonyLfc 

You need to apply for it in your MyO2 and it takes up to 14 days to be applied. 

Volt Megaguide 

[TallTrees]

Hi @TonyLfc 

Welcome to the o2 Community 

This may help

If it suits you contact o2 customer services on social media here 

(https://o2uk.co/O2CFB) , Facebook (https://o2uk.co/O2CTW) Twitter (https://o2uk.co/O2CIG) , Instagram 

they should be able to help you with this.
Best wishes TallTrees

[OldCodger50]

I'm a Vigin media customer and recently switched from Tesco to o2. It took them around 12 days to double my data and the following day my VM broadband speed increase was applied.