Solved: Next payment

Fabiosilva9 · ‎29-11-2021

Why my next payment is 175 again? I need help with this!!!!

MI5 · ‎29-11-2021

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎29-11-2021

@Fabiosilva9

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎29-11-2021

@Fabiosilva9

Check these guides for possible help as well.

Guide: Have you fallen for or been conned into a premium rate scam? What to do next

Guide: Tips to avoid unexpected charges on your bill

Veritas Numquam Perit

MI5 · ‎29-11-2021

@Fabiosilva9

There is also a full bill breakdown in your MyO2 https://mymobile.o2.co.uk/

This guide here explains what is included in your allowances, so check if you are making chargeable calls or texts etc Guide: Your Allowances - what is and isn't included

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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