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New upgrade

jayemon
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2 weeks ago I upgraded to the iPhone 12. My tariff on my o2 still shows my old pay monthly with 4gb data for old price yet now I should have 5gb for new price. I’m worried I’m going to get charged for old tariff instead of new one?
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MI5
Level 94: Supreme
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@jayemon 

The phone type takes ages to update, but your tariff should have been done immediately, so I'd give customer service a call to check.

Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 6 of 6
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MI5
Level 94: Supreme
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Registered:

@jayemon 

Is that the only tariff showing or do you have two?

Maybe you didn't upgrade and instead, took a new contract?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
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jayemon
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Yeah only tariff showing. I’m confident that I upgraded as it told me on the app that I could upgrade now for free so I followed that process. Maybe it doesn’t show until my contract was going to end in December but obviously it lets you upgrade a month early?
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MI5
Level 94: Supreme
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Registered:

@jayemon 

That's OK then.

Your MyO2 won't usually update until your new phone is dispatched to you.

Do you have the phone yet?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 6
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jayemon
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I got my phone 2 weeks ago the day after I upgraded. My account still shows that I’m on the iPhone X as well instead of 12.
Message 5 of 6
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MI5
Level 94: Supreme
  • 127543 Posts
  • 614 Topics
  • 22185 Solutions
Registered:

@jayemon 

The phone type takes ages to update, but your tariff should have been done immediately, so I'd give customer service a call to check.

Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
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